Mild conditions in St. Charles County. A good time to schedule your free roof inspection.
Effective Date: August 19, 2026|Last Updated: August 19, 2026
StCharlesRoof.com is a website and brand owned and operated by LSL Roofing. StCharlesRoof.com is not a separate legal entity from LSL Roofing.
Throughout this Privacy Policy, “LSL Roofing,” “StCharlesRoof.com,” “we,” “us,” and “our” refer to LSL Roofing in its operation of StCharlesRoof.com and related roofing services, as applicable.
LSL Roofing respects the privacy of individuals who visit StCharlesRoof.com, request information, submit a form, request a roof inspection or estimate, communicate with us, or otherwise interact with our business.
This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information in connection with StCharlesRoof.com and our related business activities.
By accessing or using StCharlesRoof.com or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
We may combine information collected through the Website with information obtained during subsequent communications or business interactions with you.
Unless we specifically request it through an appropriate method, please do not submit sensitive information through the general contact forms, text messages, or email addresses associated with StCharlesRoof.com.
This includes information such as:
If you voluntarily provide information that we did not request, we may retain, delete, redact, restrict, or otherwise handle that information as we reasonably determine appropriate and as permitted or required by law.
If you provide us with personal information concerning another person, such as a spouse, property owner, co-owner, tenant, representative, insurance adjuster, or other individual, you represent that you have the authority or appropriate basis to provide that information to us.
You are responsible for ensuring that information you submit is accurate and that you are authorized to provide it.
When you visit or interact with StCharlesRoof.com, certain technical information may be collected automatically by our Website, hosting platform, communications systems, security systems, or technology service providers.
This information may include:
We may use this information to operate, secure, maintain, troubleshoot, analyze, and improve StCharlesRoof.com and our business operations.
We may receive information about customers or prospective customers from other sources when reasonably related to our business.
These sources may include:
We may combine information received from these sources with other information in our possession.
We may use personal information for legitimate business and operational purposes, including to:
We may also use information for another purpose disclosed to you when the information is collected or with your authorization.
If you provide a telephone number to LSL Roofing or StCharlesRoof.com, we may use that number to communicate with you regarding your inquiry, inspection request, appointment, estimate, roofing project, products, services, or other matters related to your interaction with us.
Depending on the consent provided and applicable law, these communications may include:
Communications may be made manually or through communications platforms, automated systems, workflows, or other technology. Automated communications may include prewritten, scheduled, automated, or technology-assisted messages. Message frequency may vary. Message and data rates imposed by your wireless carrier may apply. You may request that we stop sending marketing text messages by replying STOP or by otherwise communicating an opt-out request to us through a method we make reasonably available. We may send a confirmation acknowledging an opt-out request where appropriate. Opting out of marketing communications does not necessarily prevent us from sending communications that are reasonably necessary or permitted in connection with an existing transaction, requested service, roofing project, appointment, warranty, customer-service matter, legal requirement, or other non-marketing purpose. You may also contact us at info@stcharlesroof.com regarding your communication preferences.
We may use an email address you provide to communicate regarding inquiries, inspections, estimates, appointments, roofing projects, customer service, project updates, warranty matters, products or services, and marketing or promotional information where permitted.
Where an unsubscribe mechanism is provided in a marketing email, you may use that mechanism to request removal from future marketing emails. You may also contact us at info@stcharlesroof.com regarding your email preferences. An unsubscribe request relating to marketing communications does not necessarily prevent communications associated with an existing customer relationship, requested service, active transaction, project, warranty, legal obligation, or other non-marketing purpose.
Telephone calls involving LSL Roofing or StCharlesRoof.com may be monitored, transcribed, or recorded where permitted by applicable law and when utilized by our communications systems or service providers. Where notice or consent is required by applicable law, we intend to provide or obtain such notice or consent as appropriate.
Recorded or transcribed communications may be used for purposes such as customer service, training, quality assurance, documentation, scheduling, dispute resolution, fraud prevention, business records, and improving our services. The availability and use of call recording or transcription may vary depending on the communications platform being used.
We do not sell customer leads submitted through StCharlesRoof.com to unrelated roofing companies, lead brokers, or other businesses for their own independent marketing purposes.
We may disclose personal information when reasonably necessary to operate LSL Roofing, provide requested roofing services, manage customer relationships, protect our business, or comply with legal obligations. Examples are described below.
We may use third-party providers that assist with website hosting, customer relationship management, telephone services, text messaging, email, scheduling, data storage, website functionality, information technology, cybersecurity, analytics, communications, business administration, customer management, payment or financial services, and other business functions. These companies may process information in connection with services they provide to us.
We may disclose information to roofing crews, contractors, subcontractors, project personnel, or other parties when reasonably necessary to inspect a property, prepare an estimate, schedule work, perform roofing services, coordinate a roofing project, obtain materials, complete repairs or installation, provide warranty service, or respond to a customer request.
We may disclose information when reasonably necessary to suppliers, manufacturers, distributors, or other parties involved in providing materials, products, warranties, or roofing-related services.
When requested or appropriate in connection with a roofing matter, we may communicate or disclose relevant information to insurance companies, insurance adjusters, claims representatives, consultants, or other persons involved with an insurance-related roofing matter. Any assistance provided by LSL Roofing concerning an insurance-related roofing project does not change the independent obligations or decisions of an insurance company.
We may connect customers or prospective customers with third-party financing providers. If you choose to pursue financing, information may be disclosed to or collected directly by an independent financing provider. Third-party financing providers maintain their own eligibility requirements, approval processes, terms, privacy practices, and information-security practices.
We may disclose information to attorneys, accountants, insurers, auditors, consultants, or other professional advisors when reasonably necessary for legal, financial, insurance, compliance, risk-management, or business purposes.
We may preserve or disclose information if we reasonably believe doing so is necessary or appropriate to comply with applicable law, respond to a subpoena, court order, or governmental or regulatory request, cooperate with law enforcement, investigate suspected fraud or unauthorized activity, investigate a security incident, enforce an agreement, resolve a dispute, establish or defend a legal claim, or protect our legal rights, property, systems, or the safety or rights of customers, employees, contractors, or others.
If LSL Roofing is involved in a merger, acquisition, financing, restructuring, sale of assets, business transfer, change of control, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction as permitted by applicable law.
LSL Roofing does not sell customer or prospective-customer leads submitted through StCharlesRoof.com to unrelated roofing companies, lead brokers, or third parties for their own independent marketing purposes.
This does not prevent LSL Roofing from using service providers or sharing information with contractors, roofing crews, insurers, suppliers, financing providers, professional advisors, technology providers, or other parties as described in this Privacy Policy where reasonably necessary to operate our business or provide services. If our practices materially change, we may revise this Privacy Policy and provide any additional notices or choices required by applicable law.
LSL Roofing uses third-party technology to manage leads, customer information, telephone communications, text messages, emails, appointments, workflows, and other business functions. Information submitted through StCharlesRoof.com may therefore be transmitted to, stored within, or processed by these systems.
Third-party technology providers operate systems that are outside the direct physical control of LSL Roofing. While we seek to use reputable providers and reasonable business practices, no third-party system can be guaranteed to operate without interruption, error, unauthorized access, or security incidents.
StCharlesRoof.com and service providers supporting the Website may use cookies, pixels, local storage, log files, or similar technologies that are necessary or useful for website functionality, security, fraud prevention, technical troubleshooting, remembering preferences, understanding Website usage, and improving Website performance.
The specific technologies used may change as the Website evolves. You may be able to control certain cookies through your browser or device settings. Disabling certain technologies may affect Website functionality.
LSL Roofing does not currently rely on advertising tracking technologies for all Website activity, but we may implement analytics, advertising, conversion-measurement, remarketing, or similar technologies in the future. These may include services provided by companies such as search engines, advertising platforms, analytics companies, or social media platforms.
Such technologies may collect information such as IP address, browser information, device information, referring source, pages viewed, website interactions, conversion events, general location information, and advertising identifiers. We may use this information to understand Website traffic, improve Website performance, measure advertising effectiveness, understand how visitors find us, improve marketing, measure conversions, prevent fraud, and improve our services. If we adopt practices requiring additional notices, consent mechanisms, or privacy choices, we may implement those measures as required by applicable law.
StCharlesRoof.com may contain links or connections to websites, platforms, financing providers, manufacturers, insurers, social networks, or other services operated by third parties. LSL Roofing does not control independent third-party websites or services.
Information you provide directly to a third party is governed by that third party's own privacy policy, terms, security practices, and business practices. To the fullest extent permitted by applicable law, LSL Roofing and StCharlesRoof.com are not responsible for the independent privacy, security, availability, accuracy, content, or information-handling practices of third-party websites, applications, platforms, or service providers. The inclusion of a link or connection to a third party does not mean that LSL Roofing controls that third party.
LSL Roofing may make information about third-party financing options available to customers or prospective customers. Unless expressly stated otherwise, financing is offered, evaluated, approved, denied, serviced, and administered by independent third-party financing providers rather than StCharlesRoof.com.
Financing may be subject to credit approval, eligibility requirements, financing-provider terms, interest rates, loan terms, credit inquiries, underwriting, and other requirements established by the applicable financing provider. Information submitted directly to a financing provider is subject to that provider's privacy policy and terms. LSL Roofing does not control an independent financing provider's privacy, security, underwriting, approval, or lending decisions.
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and for legitimate legal and business purposes.
The length of time we retain information may vary depending on factors such as pending inquiries, estimates, appointments, customer relationships, roofing projects, warranties, insurance-related matters, contractor relationships, accounting and tax requirements, legal obligations, fraud prevention, business recordkeeping, dispute resolution, potential or actual legal claims, regulatory requirements, and security requirements.
We may retain information for a longer period when reasonably necessary to comply with law, preserve evidence, enforce agreements, resolve disputes, respond to legal process, establish or defend claims, or comply with a legal hold. When information is no longer reasonably necessary, we may delete, anonymize, aggregate, archive, restrict, or otherwise dispose of it as appropriate.
LSL Roofing uses reasonable administrative, technical, physical, and organizational measures designed to protect personal information appropriate to the nature of the information and our business. We may rely upon third-party hosting, website, CRM, telecommunications, email, storage, and technology providers to process or maintain information.
However, no website, database, telecommunications network, email system, text messaging platform, storage system, internet transmission, or security measure can be guaranteed to be completely secure. Accordingly, LSL Roofing and StCharlesRoof.com cannot and do not guarantee the absolute security of information. You transmit information electronically at your own risk subject to protections and rights that cannot lawfully be limited.
Email and standard text messaging are not necessarily secure forms of communication. Please do not send highly sensitive financial information, account passwords, Social Security numbers, or similar sensitive information through ordinary email or text message unless specifically instructed to do so through an appropriate method.
LSL Roofing is not responsible for security vulnerabilities inherent in communications networks, telecommunications carriers, email providers, devices, or other systems outside our reasonable control, except to the extent responsibility cannot lawfully be excluded.
If we become aware of a suspected security incident involving information in our possession or control, we may investigate the incident and take measures we determine reasonably appropriate based upon the circumstances.
These measures may include securing affected systems, investigating the nature and scope of the incident, working with service providers, preserving relevant information, consulting legal, cybersecurity, insurance, or other professionals, taking corrective action, and providing legally required notices. Where applicable law requires notice to affected individuals, governmental authorities, or other parties, we intend to provide such notice as required.
StCharlesRoof.com is intended for homeowners, property owners, and adults seeking roofing-related services. It is not directed toward children under 13 years of age. We do not knowingly seek to collect personal information from children under 13 through StCharlesRoof.com.
If we learn that personal information from a child has been collected in circumstances where it should not have been collected, we may take reasonable steps to delete or otherwise appropriately address the information.
Depending upon applicable law and the circumstances, you may have certain rights or choices concerning personal information maintained about you. Where required by applicable law, these may include rights to request access to certain personal information, correction of inaccurate information, deletion of certain information, information regarding certain uses or disclosures, and other rights provided by applicable law.
Not every right is available in every jurisdiction or circumstance. We may take reasonable steps to verify the identity and authority of a person making a request. We may deny, limit, or retain information in response to a request when permitted or required by law, including when information is necessary for completing a transaction, providing requested services, maintaining warranties, accounting or tax purposes, compliance with legal obligations, fraud prevention, security, exercising or defending legal claims, maintaining legally required records, or other lawful purposes.
Privacy requests may be submitted to info@stcharlesroof.com.
Some browsers, devices, and software allow users to transmit Do Not Track or other privacy-preference signals. Because standards and legal requirements concerning these technologies may vary or change, the Website's response to such signals may vary. Where applicable law requires us to recognize or respond to a legally valid privacy-preference signal, we intend to do so as required.
Information maintained by LSL Roofing may constitute a business asset. If all or part of LSL Roofing or its assets are sold, transferred, reorganized, merged, financed, acquired, or otherwise involved in a business transaction, information may be disclosed or transferred to prospective or actual purchasers, successors, advisors, lenders, or other involved parties as permitted by law.
Any successor may continue to use information consistent with this Privacy Policy, applicable law, or any updated privacy notice it provides.
Notwithstanding any other provision of this Privacy Policy, LSL Roofing may preserve information when we reasonably believe preservation is necessary or appropriate in connection with actual or anticipated litigation, insurance matters, customer disputes, contract disputes, government investigations, regulatory matters, subpoenas, court orders, fraud investigations, security incidents, collection matters, legal claims, legal holds, enforcement of agreements, or protection of LSL Roofing's rights or property.
Information subject to such preservation may be retained until the applicable matter and any related retention obligations have concluded.
LSL Roofing reserves the right to modify this Privacy Policy from time to time. Changes may be made to reflect changes to StCharlesRoof.com, our services, technology, service providers, business practices, legal or regulatory requirements, or information practices.
When this Privacy Policy is updated, the “Last Updated” date at the top of the policy may be revised. Where required by law, we may provide additional notice regarding material changes. We encourage visitors to review this Privacy Policy periodically.
This Privacy Policy is intended to describe certain information-handling practices of LSL Roofing and StCharlesRoof.com. Except where otherwise required by applicable law, this Privacy Policy is not intended to create contractual, fiduciary, or other legal duties beyond those otherwise imposed by applicable law or an applicable written agreement.
Nothing in this Privacy Policy creates a guarantee concerning Website availability, data security, third-party performance, or any particular outcome. Nothing in this section limits rights or obligations that cannot legally be limited.
Nothing in this Privacy Policy shall be interpreted as an intentional waiver of any legal right, remedy, defense, limitation, exclusion, privilege, immunity, or protection otherwise available to LSL Roofing or, where applicable, its owners, members, officers, employees, agents, representatives, contractors, successors, assigns, or service providers.
LSL Roofing expressly reserves all rights and remedies available under applicable law and contract. If any provision of this Privacy Policy is determined to be invalid or unenforceable, that determination shall not affect the remaining provisions to the extent permitted by applicable law.
LSL Roofing may depend upon third-party companies to provide essential business services, including website hosting, telecommunications, email, customer relationship management, scheduling, storage, financing, and other technology. LSL Roofing does not own or completely control all systems operated by these independent third parties.
To the fullest extent permitted by applicable law, LSL Roofing does not guarantee the uninterrupted operation, security, availability, accuracy, or performance of independent third-party systems. Nothing in this section limits any responsibility that cannot legally be limited.
Questions, concerns, communication-preference requests, or privacy-related requests concerning this Privacy Policy may be directed to:
LSL Roofing
Owner and Operator of StCharlesRoof.com
St. Charles, Missouri
Email: info@stcharlesroof.com
Website: StCharlesRoof.com